Your car’s part: a written price, a known source, and your approval.
The workshop requests the part, you approve from your phone, the supplier sells — and Qitaa holds the money until you receive — once payments go live. Not a riyal is spent on your car without your approval.
A car stuck three days, its price unknown
The workshop waits for a hood and calls five suppliers on WhatsApp, the owner does not know the price, and the supplier who has the part has no idea anyone wants it.
Qitaa did not start as a business idea, but as a personal experience I lived dozens of times — and later realized is the experience of thousands, even millions, of car owners in the Kingdom.
In the first years everything is simple: the car is under warranty and the dealership handles it all. Once the warranty ends everything changes — dealership costs do not suit many people, and the workshop diagnoses the fault then says: “These parts need replacing… go get them.”
At that moment a struggle begins that has nothing to do with fixing the car: you do not know the part’s name, its number, or its fair price, so you wander between stores buying blind. As it kept repeating, the question became simple: why does the car owner carry this whole burden? The workshop knows the part precisely, the supplier holds the stock — and no platform connects them.
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Qitaa did not start as a business idea. It started as a personal experience I lived through dozens of times — and later realized is lived by thousands, even millions, of car owners in the Kingdom.
In the first years of owning a car, things are simple. The car is under warranty, the dealership handles maintenance and repairs, and original parts are available. The cost is high, but the experience is clear and comfortable. Once the warranty ends, everything changes.
The car owner faces two options: stay with the dealership at costs many people cannot afford, or turn to independent workshops — the option most car owners in the Kingdom end up taking. And that is where the real journey begins.
Every time something breaks or maintenance is due, I go to the workshop, the technician inspects the car and diagnoses the problem, and minutes later says the sentence every car owner knows: "These parts need replacing... go get them."
At that moment a struggle begins that has nothing to do with fixing the car itself. I do not know the part’s name, its number, its exact specs, the difference between original and aftermarket, or who sells it. I leave the workshop with my car immobilized and start a search that can stretch for hours.
I move between spare-parts shops, store after store. If the part is expensive, rare, or used, I have to travel to distant areas like Al-Hair or Al-Sulay in Riyadh — chasing a part that may or may not be there. I take an Uber because my car is captive at the workshop, and pay delivery fees starting from 50 riyals when the store is far away.
And even after the part arrives, the problem is not over. It may be untested, may not match the model, or may not work at all — and I am back to square one: returning the part and searching again, while the car still sits inside the workshop.
As this experience repeated, I started asking a simple question: why does the car owner carry this whole burden? The workshop knows exactly which part is needed, and parts suppliers hold the stock — but no platform connects the two. There is a missing link.
I searched online across most Saudi sites and found stores selling spare parts — but no real link with workshops, even though they are the most active buyers in the market and the final stop of every purchase.
Then I realized the problem is not a shortage of spare parts. The real problem is the missing link between the parts of the ecosystem. Workshops are the starting point of every repair, parts suppliers are the source of the solution, and the car owner is the one carrying the entire burden of coordinating between them.
And from there Qitaa was born — a digital platform connecting workshop owners with suppliers of new and used parts in one ecosystem, where the amount is held to protect everyone’s rights once payments go live. Made in the Kingdom, for a market that deserved better.
It was an attempt to end a journey of hardship lived by everyone who ever had to leave their car at a workshop, then walk out of it to begin another journey... searching for a spare part.
A spare part bought with a written price and a known source
Like anything respectable in Saudi Arabia — and with a right of return. The parts market does not lack parts — it lacks connection and clarity. Our vision is for clarity to become the normal state: the workshop requests the part from where it stands, the supplier sells with no obscuring middleman, and the car owner reads the price before approving — not after paying.
Three goals we measure — not three slogans
Each has an internal number we track — and we state them here because you have the right to know what we hold ourselves to.
The search for a part ends in one place
A catalog indexed by model, VIN, and original part number — so you reach the right part, not one that resembles it.
Every riyal has a written path
Authorization before spending, a tax invoice in the seller’s name, and funds held until receipt once payments go live — from the first step of the order to the last.
The small supplier wins on quality, not size
A scrapyard in a far district and a store on a busy street appear to the same requester — rating and reliability are what set them apart.
How Qitaa works — four steps, no more
It works whether a workshop orders or you buy directly — the only difference is who takes the first step.
The request
The workshop — or you — specifies the part by model or VIN, and the request reaches the suppliers at the same time.
Offers and the written price
You compare condition, source, and the final price including VAT and delivery — no haggling over the unknown.
and payment
If the workshop placed the request, the part is bought only through an authorization document you approve from a link sent to you.
Receipt and inspection
You receive and verify — and once payments go live, the money stays held until then. If the part does not match its description, the return is a written path, not a favor.
Our limits, in writing — what we do and what we do not
We write each denial as clearly as an affirmation, and next to every denial we name who does it instead — because a car owner needs the answer, not the disclaimer.
A declared price before you buy — including VAT and delivery, no haggling over the unknown.
Payment — once payments go live — held until you receive the part and verify it.
An authorization document for the workshop — not a riyal is spent on your car without your signature.
A tax invoice and a written return path — and a support ticket the platform’s team follows when there is a dispute.
We do not sell the parts.
The seller is the store or scrapyard, under its own name and registration — the invoice is issued by them, not us.
We do not technically inspect the parts.
Description and condition are the supplier’s responsibility, inspection at installation is the workshop’s — and the part’s warranty is offered by the supplier for its declared period.
We do not guarantee the workshop’s work.
Inspection, installation, and maintenance are a contract between you and the workshop — we are not a party to it. Our role is passing your authorization, and holding the funds once payments go live.
What we do guarantee is the path of the money and returns — as detailed in the Terms and Conditions.
What sets Qitaa apart from any parts store
Every store sells you a part. The difference is four things no store offers.
An authorization document the workshop cannot bypass
The workshop cannot buy on your account — however confident it is — except through a document that reaches you by link: the part, its condition, the final price, and the supplier’s name, before a riyal is spent. It is recorded with its timestamp, your phone number, and its text as shown — and any change requires a new authorization.
How the document works — Section 4 →One request reaches all the suppliers
Instead of five WhatsApp calls: one request by model or VIN, and offers compared in one place.
Scrapyards inside the market, not outside it
An original used part is a legitimate, condition-documented choice — not a parallel market with no invoice and no returns.
Communication stays on the platform
Because what is written here is evidence when there is a dispute — outside it, we cannot do justice to anyone.
Who Qitaa
The car owner
You know what is being bought for your car and for how much, and you approve before spending — and your money is held until you receive once payments go live.
Start searching for a part →The workshop
You request the part from your dashboard, issue an authorization without awkwardness, and chase no customer over money and no supplier over delivery.
Join as a workshop →The supplier and scrapyard
Your stock appears to those actually requesting it, your dues arrive through a written path, and your invoice is issued in your name and tax number.
Open your store — free →Abaad Aldhaka Establishment For Communications and Information Technology — operator of Qitaa
A registered Saudi entity, and the party you deal with legally in everything concerning the platform: the terms, privacy, support, and claims.
Start with a single part — and judge for yourself
Search by model or VIN, compare the offers, and pay nothing before reading the full price.