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How your money is protected
1Once payments go live, the amount is held
Payments are not live yet — once they are, not a riyal reaches the supplier on payment: the amount stays with a licensed payment provider in your deal's name
2You receive and inspect
Inspect the part on receipt — and you may withdraw from the contract within seven days per the terms
3Released on your confirmation or after the window — once payments go live
Once payments go live: when you confirm receipt — or 48 hours after a recorded delivery without your objection — the amount is released to the supplier; if you object, it is frozen until the dispute is settled
What sets Qitaa apart
Payment protection — once payments go live
Payments are not live yet — once they are, your money is held until you receive the part and check it
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Approved suppliers
A “Verified” badge after a commercial-registration check + continuous rating for every store